Former department store employee Takanori Namigishi wasn¡¯t long out of university when he was asked by his boss to respond to a tricky complaint.
A customer had contacted the company about a premium-grade melon he had purchased to serve to a ¡°special client,¡± but which, he claimed, had turned out to be rotten.
Namigishi was sent to apologize, armed with little more than a kowtow and a replacement cantaloupe.
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