The Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue.
Its workers¡¯ voices are a familiar sound for callers from around the world, the nation¡¯s deep pool of English speakers underpinning the country¡¯s rise into a global hub for customer service outsourcing.
Artificial intelligence is shaping up to be a huge disruptive force but another, more insidious problem is emerging ¡ª an education system that¡¯s producing graduates who were never properly taught to read in the first place.
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