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Tokyo, Japan — Kotozna Inc. (Head Office: Minato-ku, Tokyo; CEO: Genri Goto), a B2B SaaS company specializing in Generative AI–powered multilingual communication platforms, has introduced a new Orchestration feature in Kotozna TPG 2.0. The feature enables organizations to integrate multiple categories of information into a single AI chatbot, improving user accessibility while simplifying information management across departments and services.

■ Background
Modern organizations manage information across multiple departments, services, and topic areas. Employee support information, for example, is often divided into tax, insurance, leave policies, and workplace guidelines, while public services may be separated across pensions, childcare, waste disposal, and administrative procedures.
As a result, users may struggle to identify the correct source of information or determine which guidance applies to their situation.

To address this challenge, Kotozna has introduced the Orchestration feature, enabling the creation of a purpose-specific chatbot that brings together related information categories. Users can ask questions naturally through a centralized interface, while the system guides them to the most relevant answers.

■ What is Orchestration in TPG?
Orchestration uses a parent–child bot architecture, where a central “parent” bot interacts with users and coordinates multiple specialized “child” bots, each responsible for a specific information category (e.g., tax, insurance, leave policies, or childcare). The parent bot interprets user queries and routes them to the appropriate specialized bot.

“With the Orchestration feature, businesses and public organizations can provide a single point of access to information that is typically distributed across multiple departments and services,” said Genri Goto, CEO of Kotozna.

■ Key Benefits of Orchestration
? Unified User Experience
Users can access multiple categories of information through a unified interface.
? Improved Information Governance
Organizations can maintain separate ownership of information across departments while reducing duplication.
? Intelligent Query Routing
User queries are automatically directed to the most relevant specialized bot, improving response accuracy.
? Scalable Deployment
Organizations can expand chatbot coverage across additional domains without increasing complexity for end users.

■ Example Use Cases
? Public Services: Resident support across pensions, tax, insurance, waste disposal, and childcare
? Hospitality and Tourism: Concierge support for accommodation, transportation, and local services
? Employee Support: Workplace guidance covering tax, insurance, leave policies, and internal regulations
? Product Troubleshooting: Unified support across multiple product lines and SKUs

TPG 2.0 is designed to provide organizations with a practical and scalable generative AI platform that supports multilingual communication and flexible information management.

Explore the platform here:
TPG 2.0 Sign Up:
TPG 2.0 Setup Manual:

About Kotozna Inc.
Official website:

Representative: CEO Genri Goto
Established: October 2016
Capital: 70,000,000 yen (as of December 31, 2025)
Head office location: 3F Hulic JP Akasaka, 2-5-8 Akasaka, Minato-ku, Tokyo 1070052, Japan
Business: Providing services related to Generative AI-powered multilingual communication tools
Contact: [email protected]